Email support
Include the device model, iOS version, and what you were doing when the issue occurred. Do not email passwords or sign-in codes.
[email protected]Privacy
Read how OPTAL handles authentication, training data, cloud backup, diagnostics, retention, and deletion.
Sign-in and accounts
OPTAL supports Sign in with Apple, Google Sign-In, and email/password accounts. To access an existing backup, continue with the same sign-in method you used before. If a session expires, sign out and sign back in before retrying an account action.
Training data and backup
Training data is stored on your device, so logging works with no connection, and is backed up to OPTAL's cloud database while you are signed in so you can restore it on a new device.
Live Activities
If a Live Activity is stale, open OPTAL to refresh its app state, then confirm notifications and Live Activities are allowed in iOS Settings.
Delete your account
Open Settings > Account > Delete Account. OPTAL automatically deletes the Supabase authentication account, then removes account-scoped app data and signs you out. If deletion cannot be confirmed, OPTAL keeps you signed in so you can retry.